Returns and Refund Policy - Astoe Company
Returns and Refund Policy
Welcome to Astoe Company (Advanced Software Technologies and Optimization Experts). We are committed to providing top-quality products and services to our customers. This Returns and Refund Policy explains the terms and conditions for requesting returns and refunds for our products and services.
Important Terms
Please read the following terms carefully:
- Refund Eligibility: To be eligible for a refund, you must request it within 30 days of your purchase or receipt of service. Beyond this period, we reserve the right to deny refund requests.
- Valid Reasons: Refunds will only be issued for products or services that are defective, malfunctioning, or not as described.
- Proof of Purchase: A valid proof of purchase, such as an order number or receipt, is required for all refund requests.
- Refund Process: To initiate a refund, please contact our customer support team at Contact us with your order details and reason for the refund.
Non-Refundable Items
Some items are not eligible for refunds:
- Downloadable software products after the download link has been accessed.
- Services that have already been provided or initiated.
- Products damaged due to misuse, neglect, or improper handling.
Contact Us
If you have any questions about our Returns and Refund Policy, please contact us at Contact us. We are here to assist you in any way we can.
We reserve the right to update or modify this Returns and Refund Policy at any time. Please review this policy periodically for changes.
Last updated: November 2023
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