FastestWhatsApp
Message or voice note
Best for anything urgent: a payment that has not shown up, a screen that has stopped working, or a question you would rather ask out loud than type.
+92 322 4083545
Customer support
A person answers, not a queue
Anything about an order, a payment, a refund or something that is not working reaches the engineer who built it. There is no ticket number to quote and no call centre in between.
Channels
Four ways through, and what each is best for
On recordEmail
Best for refunds, invoices, scope changes and anything you want a written trail for. Replies come from the same address, not a no-reply.
contact@astoecompany.comVoicePhone
Telephone
The same number as WhatsApp, during office hours. If it rings out we are mid-deployment, so send a message and we will call you back.
+92 322 4083545New workForm
Written brief
Best for a new requirement. You get a written scope, a fixed price and a delivery date back, at no charge.
Request a proposal
Response
What we commit to, by type of request
These are the times we hold ourselves to. Where something will take longer, we tell you that on the first reply rather than letting it run silently.
RequestFirst replyResolved or a date given
Payment not showing against an orderSame business day1 working day
Refund or cancellation request1 working day3 working days for the decision
Fault inside the 30-day warrantySame business dayFixed free of charge
System down in productionImmediate on WhatsAppWorked until it is back
Change request or new feature1 working dayQuoted before any work starts
Invoice, receipt or tax document1 working dayReissued on request
Working days are Monday to Saturday, excluding public holidays in Pakistan. Refund timings are set out in full in the Refund and Cancellation Policy, and delivery timings in the Service Delivery Policy.
Before you message
Three things that get you an answer first time
- Your order reference, in the form AC-260908-XXXXXX, or the invoice number
- A screenshot of what you are seeing, and the steps that led to it
- For a payment query, the date, the amount and the last four digits of the card
Never send a full card number, a CVV or a password to us on any channel. We will never ask for them, and we cannot use them.
Merchant details
H12 Sultan Ahmad Road, Ichra
Lahore
Pakistan
Email: contact@astoecompany.com
Phone and WhatsApp: +92 322 4083545
Hours: Monday to Saturday, 10:00 to 19:00 (Asia/Karachi)
Payments processed by: PayFast
Who you are dealing with
Every order, invoice and refund on this site is placed with the legal entity below. The same details appear on every invoice we issue.
Astoe CompanyH12 Sultan Ahmad Road, Ichra
Lahore
Pakistan
Email: contact@astoecompany.com
Phone and WhatsApp: +92 322 4083545
Hours: Monday to Saturday, 10:00 to 19:00 (Asia/Karachi)
Payments processed by: PayFast
Escalation
If the answer is not good enough
Say so in the same thread. Every decision on this site, including a refund decision, is made by a person and a person can be wrong.
- Reply with what you think the right outcome is and why
- It is reviewed again and you receive a final written answer within five working days
- Nothing here removes any right the law of your own country gives you
- If a card payment is genuinely wrong, tell us before your bank: an email is answered the same day, a chargeback takes weeks
Frequently asked
Support questions
01I paid but my order still says payment outstanding. What now?
Open your order link again first, because the confirmation can take a moment to come back from the payment provider. If it still shows as outstanding after a few minutes, send us the order reference and the payment slip on WhatsApp and we will match it manually the same business day. You will not be asked to pay twice, and a duplicate payment is refunded in full.
02How do I get a refund?
Email us or send a WhatsApp message with the order reference, the date and amount, and one line on why you are cancelling. There is no form and no fee. We acknowledge within one working day and give you the decision and the exact amount within three. Approved refunds go back to the card, wallet or account the money came from, within seven to ten working days. The full position is in the Refund and Cancellation Policy.
03Where is my order confirmation?
The order page you were returned to after payment is the confirmation, and it can be printed as a receipt. It is reachable only from the link issued when the order was created, so keep it. If you have lost it, send us the order reference or the email address you used and we will resend the link.
04Something broke after handover. Is that covered?
For 30 days after final handover, anything that does not behave the way the approved scope said it would is fixed free. Send a screenshot and the steps that led to it and we confirm the same working day. New features, changes of mind, and faults caused by edits made after handover are quoted as new work.
05Do you store my card details?
No. Card details are entered on PayFast's own secure page and are handled entirely by them under the card industry security standards they are certified against. What reaches us is the outcome: whether the payment succeeded, the amount, the currency, a reference number and the contact details on the order. That is what an invoice and a refund need, and it is all we keep.
Next step
Still stuck? Send it in one message and we will take it from there.
Order reference, what you expected, what happened instead. That is usually enough for us to answer without a second exchange.