Terms and Conditions

Who these terms are between

These terms are an agreement between Astoe Company, a software development business based in Pakistan, and the person or company that engages us. In this document, we and us mean Astoe Company, and you means the client.

They apply the moment you approve a written scope, pay any part of an invoice, or start using something we have delivered, whichever happens first. If your company has its own contract or purchase order, tell us before you pay and we will work to whichever document the two of us sign.

What we do, and what we do not do

We design and build custom business software: web applications and dashboards, ERP, CRM and POS systems, mobile apps, messaging and AI automation, integrations, and repairs to systems somebody else wrote. We deliver software and the source code behind it.

We are not a bank, a payment institution, a money transfer service or a financial adviser. Where a system we build takes card payments, the payment itself is processed by a licensed payment provider under an account held in your name, not ours. We write the code that talks to that provider.

Quotations, scope and changes

Every project starts with a written scope: the list of screens, roles, reports and rules the system has to carry. The price we quote is fixed against that document.

Work that is not on the list is not in the price. When you ask for something new mid build we tell you what it adds in time and money before we start it, and you decide. A quotation is valid for thirty days unless it says otherwise on its face.

Prices, payment and taxes

Prices are quoted per project in PKR unless we have agreed another currency in writing. Unless the quotation says otherwise, payment is split across three stages: forty percent on approval of the scope, thirty percent when the daily screens are ready for you to test, and the final thirty percent on handover.

Card and wallet payments are handled by our payment provider. Any bank charge, card fee or currency conversion applied by your bank or ours is yours to bear, and taxes are added where the law requires them. Invoices are due on receipt, and work on a later stage does not begin while an earlier invoice is unpaid.

• Full detail of what a build costs and how it is split is on the Pricing and Payment page
• Cancellations and money back are covered by our Refund and Cancellation Policy

Delivery

Everything we sell is delivered digitally: source code, database, deployment and documentation. We ship no physical goods, so no courier, customs or shipping charge ever applies.

Stage dates are agreed in the scope document. How delivery works, what can delay it and what happens when a date is missed are set out in the Service Delivery Policy.

What we need from you

A build moves at the speed of the answers it gets. By engaging us you agree to provide, on time and accurately, the things only you have.

• Your data, forms, bill formats and price lists in a readable file
• Access to hosting, domain, Google or marketplace accounts where the work needs it
• One named person who can approve decisions on your side
• Feedback on a delivered stage within seven days of us handing it to you

Source code and ownership

On payment of the final invoice, the custom code written for your project, the database schema and the content you supplied become yours. You may modify it, host it where you like, and hand it to another developer. Nothing is obfuscated and nothing phones home for a licence check.

We keep ownership of the generic building blocks we bring to every project: our own helper libraries, styles, components and templates. You get a permanent, unlimited licence to use them inside the system we deliver. Open source libraries stay under their own licences.

Until the final invoice is paid, the delivered work remains ours and is licensed to you only for testing.

Third party services

Systems we build often connect to services we do not own: hosting companies, payment providers, WhatsApp Business API providers, marketplace APIs, SMS and email senders.

Those services charge their own fees, set their own terms, and approve or refuse accounts on their own criteria. We integrate with them properly and test the connection, but we cannot promise their uptime, their prices or that they will approve your account.

Warranty and the free fix window

For 30 days after handover we fix, at no charge, anything that does not behave the way the approved scope said it would. That is a defect, and defects are our problem.

A feature that was never in the scope, a change of mind about how something should work, or a fault caused by someone editing the code or the database after handover is new work, and it is quoted as new work.

Support after the fix window

After the free window you can call us for changes at any time and we quote them like any other job, or you can take a monthly support arrangement if you would rather have a fixed call on our time. Neither is compulsory, and neither is required to keep the software running: it is yours and it runs on your hosting.

Confidentiality

Anything you show us about your business, your prices, your customers or your staff stays between us. We do not sell it, publish it or reuse it for another client.

We may name your industry and describe the type of system in general terms as an example of our work. We do not name you or show your data without written permission. If you would rather we did not mention the project at all, say so and we will not.

If your company needs a signed non disclosure agreement, send it before the project starts and we will sign it.

Your data and the law

Where we handle data belonging to your customers or staff during a build, we act on your instructions and only for the purpose of building and testing your system. What we collect through this website is described in our Privacy Policy.

You are responsible for making sure the data you give us is yours to give, and that using the system we build for you is lawful in the country you operate in.

Limits on liability

We will do the work with reasonable care and skill, and we will tell you plainly when something is not working. What we cannot do is carry the risk of your whole business.

Our total liability for any claim arising out of a project is limited to the amount you have actually paid us for that project. We are not liable for lost profit, lost sales, lost data where a backup was available, or for downtime caused by hosting, internet or a third party service.

Nothing in these terms limits liability for fraud or for anything else that cannot lawfully be limited.

Acceptable use

We do not build systems whose purpose is to break the law: fraud, unlicensed lending or deposit taking, gambling where it is prohibited, scraping or spamming at scale, or anything designed to deceive the people using it. If a project turns out to be one of these, we stop work and the Refund and Cancellation Policy decides what happens to the money.

Suspension and ending the work

Either side can end a project in writing. What has been delivered stays delivered, what has been paid is treated under the refund policy, and any account access you gave us is handed back and removed from our machines.

We may pause a project when an invoice is more than fourteen days overdue, when we cannot get an answer we need for more than thirty days, or where continuing would mean breaking the law. We tell you before we pause anything.

Governing law

These terms are governed by the laws of Pakistan, and the courts of Lahore have jurisdiction over any dispute.

Before anyone goes near a court, both sides agree to raise the problem in writing and give the other thirty days to put it right. Most things are a misunderstanding about scope, and most misunderstandings about scope are solved by reading the scope document together.

Changes to these terms

We update this page when the way we work changes. The date at the top tells you the current version, and the version in force for your project is the one published on the day you approved your scope. We do not apply a later change backwards to work you have already paid for.

How to reach us about this

Write to us in whichever way suits you. Anything sent about a policy, a payment or a refund is answered by a person, not a queue, and normally within one working day.